Building the systems behind modern creative agencies. So your agency grows, without the growing pains.
I design websites, automate repetitive work, and build operational systems that keep your business moving long after launch.
Selected Work
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Custom AI systems
The process costing your team the most hours (RFP response, client intake, content operations) replaced with software that runs it for you.
Workflow automation
The connective tissue: your existing tools wired into pipelines that run without you. Scraping, syncing, triaging, reporting.
Web design & development
Next.js sites and products, designed and built by the same person, from marketing page to full application.
Bottleneck audit & roadmap
A short engagement to find the bottleneck worth automating. You leave with a scoped plan, whether or not we build together.
Brand & identity systems
Logos, visual systems, and the design foundations that make a company look as sharp as it operates.
Process
One clear process, from expensive bottleneck to working system.
Every engagement follows the same four steps, start to finish, with no exceptions.
No inflated timelines, no black box. You always know exactly what's running and why.
Start a ConversationResearch
I start inside the industry, finding the workflow that bleeds the most time, not the flashiest AI use case.
Scope
Every build is scoped in writing before work starts: the system, the stack, the risks, and what "working" means.
Build
Focused sprints with real data flowing from day one. The interface comes after the pipeline is proven.
Ship
Deployed, documented, and handed over, with an honest write-up of what worked and what to build on next.
Engagements
Three ways in, and most start with an Audit.
It is the cheapest way to find out whether automation is worth it for you at all, and you leave with a scoped plan either way.
Audit
2 weeks
The engagement that finds the bottleneck worth automating, and tells you honestly if there isn't one yet.
- A workflow map of how the work actually moves through your team
- Three to five prioritized opportunities, scored by hours reclaimed
- A scoped plan you can build with anyone, including not me
Build
4–6 weeks
One custom system, deployed in your stack, running on your real data. The three builds on this site are all Build-shaped.
- Scoped in writing before any work starts: stack, risks, and what working means
- Real data flowing from week one; the interface comes after the pipeline is proven
- Deployed, documented, and handed over, with an honest write-up of what to build next
Retainer
per month · 6-month minimum
For teams who want the systems maintained and extended rather than handed over and forgotten.
- Ongoing ownership of what's already running
- A steady cadence of new automation as the operation changes
- First call on my time when something breaks
Not sure which fits? The first call is free and ends with a straight answer, including that you don't need me yet.
Start a ConversationQuestions
What does an operations consultant for creative agencies do?
I find the one workflow costing your team the most hours, such as RFP responses, client intake, or kickoff planning, and replace it with a system that runs on your own data. The goal is fewer manual handoffs for your senior people, not a chatbot bolted onto your website.
Where does AI actually help a creative agency?
In the operational work around the creative, where the same steps repeat every week. Scoring new inquiries against your own criteria, drafting RFP responses from your past work, and turning a discovery call into a kickoff timeline are three examples, each shown as a demo build on this site (AgencyFlow, PitchIQ and TimelineForge). A person on your team still approves everything that reaches a client.
Which agency workflows are worth automating first?
The ones that repeat every week, follow a pattern a senior person could explain out loud, and currently eat that senior person's time. If a step depends on taste or on a client relationship, it stays with your team.
Will automation replace my creative team?
No. Automation takes the repeatable admin off your team's plate, so the people you hired for their judgment get more of the week back for the work only they can do.
What happens in an operations Audit?
Over two weeks I map how work actually moves through your team, find where the hours leak, and rank three to five opportunities by the time each would give back. You leave with a scoped plan you can build with anyone, including without me. If automation isn't worth it for you yet, the Audit says so.
How long does it take to build a custom system for an agency?
Most builds take four to six weeks, scoped in writing before any work starts. Real data flows through the system from the first week, and at the end it is deployed in your stack, documented, and handed over.
About
I've sat on your side of the table.
Years in branding and digital marketing before moving to the operations side. I've written the briefs, sat in the pitches, and watched the same five places stall every project's timeline. Now I fix those gaps with systems that actually run.
The first conversation is free
- Design and engineering, one person
- 12 systems built end-to-end
- One running in daily production use
- Weeks to working software, not quarters
Not ready for a call?
Tell me what's slowing your team down. You'll hear back within a day, usually with a first thought on where the hours are going.
© 2026 Myles Smith. All rights reserved.
Designed & built by Myles Smith